Return, Refund & Exchange Policy

Jewellery is a valuable and sensitive product. Therefore, returns, refunds, and exchanges are allowed only under specific conditions.

All requests are subject to inspection and approval by Monikanchan Jewellers.

We generally do not accept returns on purchased jewellery items.

Returns may only be considered in rare cases such as:

To request a return:

• Manufacturing defects
• Incorrect product provided
• You must inform us within 48 hours of purchase
• The item must be unused and in original condition
• Original invoice must be provided

We may allow exchange under the following conditions:

100% Old Gold Exchange:

We offer 100% Old Gold Exchange, allowing customers to upgrade their jewellery conveniently.

Exchange Value Rules:

• Exchange request must be made within 7 days of purchase
• Jewellery must be unused and in original condition
• Original invoice is required
• Old gold will be evaluated based on the current market gold rate
• Purity testing will be conducted before final valuation
• Any applicable deductions (such as impurities or non-gold components) will be clearly communicated
• Exchange value will be based on the current gold rate and product condition
• Making charges are non-refundable
• Additional deductions may apply depending on the product type and design

In approved cases (such as defects or special situations):

• Refunds are generally not provided for jewellery purchases
• Refund will be processed after inspection
• Refund may be issued via original payment method or store credit
• Processing time may take 2–3 business days

The following items are not eligible for return or exchange:

• Customized or made-to-order jewellery
• Items damaged due to misuse or improper handling
• Items without original invoice
• Minor variations in design, weight, or color

To be eligible for return or exchange:

• Item must not be worn or damaged
• Must include original packaging (if applicable)
• Must pass quality inspection

• Gold rates change daily, so exchange or refund value may vary
• Slight variations in design, weight, or color are normal and not considered defects
• Final approval for return, refund, or exchange rests with Monikanchan Jewellers

To request a return or exchange, please contact us:

• Monikanchan Jewellers Private Limited
• 77/131/A, K. C. Sen Road, Morepukur, Rishra, Hooghly – 712250
• West Bengal, India
• Phone: +91 83348 79613 / +91 89101 41375
• Email: contact@monikanchan.com
• Website: www.monikanchan.com